Specifications & Features
<b>Specifications:</b></br>
</br><b>Features:</b></br>
</br><b>Certificates:</b></br>
What's Included
Warranty
Shipping & Returns
<p><b>Shipping policy</b></p>
<p>All orders are processed within 9 to 10 business days, excluding weekends and holidays. </p>
<p>Orders less than 150 lbs are shipped using FedEx Ground. Applicable products include bikes, rowers, mirrors, merchandise, and accessories. For items that are in stock and ready to ship, orders are processed to leave the warehouse within 2 to 3 business days, upon which you will receive an email with detailed tracking information.</p>
<p>Orders weighing more than 150 lbs are shipped using FedEx Freight or another delivery carrier for oversized shipments. Applicable products include treadmills, ellipticals, and strength machines. These items require special handling due to their size, and are shipped within 2 to 3 business days to a third-party location in your area. You will receive a phone call from a FedEx or other shipping representative when the item arrives at the Freight service center to schedule delivery. Total time to deliver is usually 10-14 days after leaving the Echelon warehouse. Fedex will only deliver to the ground floor, unless there is a freight elevator available for access to higher levels.</p>
<p><b>Return policy</b></p>
<p>If you are not satisfied with your Echelon product, you may submit a request for a return within thirty (30) days after its delivery, and Echelon will provide a prepaid shipping label for the return.</p>
<p>Returns requested within 30 days will incur a 25% restocking fee. The product must be returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original packaging with its tags, user manual, and charger.</p>
<p>If your Echelon product is returned in damaged condition, with parts or its manual missing or otherwise has signs of abuse, Echelon reserves the right to deduct additional fees from your refund amount or refuse the return, in Echelon’s sole discretion.</p>
<p>All returns require an authorization number.</p>
<p>Return requests after 30 days from delivery date will not be accepted.</p>